Privacy Policy
Last updated: 2026-10-29
Data we process
Flex Bet processes account details, contact data, device and log information, payment references and support messages needed to run the casino for United Kingdom players. Documents uploaded for identity checks are stored only as long as regulatory and security rules require.
Purpose
Data is used to create and secure accounts, process deposits and withdrawals, apply bonuses, detect fraud, answer support requests and meet legal duties linked to licensed gambling. We do not sell player lists as a product.
Sharing
Payment processors, identity-check providers, game studios and regulators may receive the minimum data required to complete a transaction or investigation. Access inside the company is limited to roles that need it for their work.
Retention and security
Records are kept for the period needed for account history, dispute handling and AML obligations, then deleted or anonymised where the law allows. Connections to the site use encrypted transport. You should protect your own devices and sign-in details.
Your requests
Players can ask what data is held, request corrections or raise a deletion query through support, subject to legal retention rules. Age-restricted gambling records may need to stay on file even after an account closes.