KYC Policy
Last updated: 2026-10-29
When checks happen
Flex Bet may request Know Your Customer documents at registration, before the first withdrawal, when limits rise or when risk rules flag the account. Completing checks early usually shortens later payout reviews for United Kingdom players.
Documents
Typical requests cover a government photo ID, a recent proof of address and proof that you own the Visa, Mastercard, Skrill, Ethereum or bank account used to deposit. Images must be sharp, uncropped and unaltered. Names and dates must match the profile.
Review outcome
Accepted files unlock the cashier steps that were on hold. Rejected or unclear files need a fresh upload. Until verification finishes, withdrawals can stay pending. Do not send original plastic cards by post unless support specifically asks for a controlled process.
Data handling
KYC files are processed under the privacy rules of Flex Bet and retained for the period required by gambling and AML law. Use the support channel inside your account to ask about the status of an open check.